Returns and shipping costs
Are you still not sure?
Atelier Marion Knorr voluntarily grants you the right to cancel within 24 hours. Please send us a short email to shop@marion-knorr.de. The amount you paid will be refunded.
The piece of jewelry doesn't fit or you don't like it?
If you would like to return an item, please send us an email to shop@marion-knorr.de within 14 days of receiving the goods. You then have a further 14 days to send the item back to us. Please note our cancellation policy.
The piece of jewelry must be unworn, unused, in saleable condition and with all original parts. The seal on the piece of jewelry must not have been removed.
In summary:
- Write us an email at shop@marion-knorr.de
- Pack the item carefully in the original packaging to protect it from transport damage. Please enclose a copy of the invoice.
- Attach the shipping label we sent to your email address to your package.
- Hand the package over to the transport company. If you prefer a different shipping company, you will be responsible for the shipping and insurance costs.